alexa Frequently asked questions | Online Shopping Muscat Oman | Mobiles, Electronics, Home appliances | jazp.com

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How to register on Jazp?
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There are three ways for you to register on Jazp. a.You can log in Jazp with Google account directly; b.You can register with your vaild email; c.Also you can register with your mobile number (But it only can be used for some countries).
How to order on Jazp.com?
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Kindly follow the steps below to place an order: a. Register firstly on Jazp. b.Log in. c.Select items and add them in the cart. d.Check out and pay.
Why can't I check out?
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There may be three reasons as below: a.Out-of-stock items issue: Please pay attention to items' stock count. If items are in low stocks, they may be purchased by other customers, which caused you cannot check out. Please remove these items and check out again. b.Shipping address issue: Please reconfirm your address and phone number are available or try to edit them again. c.Poor connection issue: Please refresh the page and try again.
What should I do if I want to change my registered account (Email/Phone number)?
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There is no option for changing the registered email or phone, you need to create another account.
How to order on Jazp.com?
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Kindly follow the steps below to place an order: a. Register firstly on Jazp. b.Log in. c.Select items and add them in the cart. d.Check out and pay.
How do I add items to my cart?
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To add an item to your cart, click the ?Add to Cart? link, you will be brought to your "Shopping cart" page where you can then enter the quantity of the item that you would like to order . After you have entered a quantity, you can continue shopping or choose to complete your order.
How do I remove items from my cart?
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First, click on the ? cart? link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the ?Remove? check box .
Why should I create an account on Jazp?
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It makes your shopping much easier, allowing you to: a. Check the status of your current order and keep track your orders and returns b.Easiest way to Contact Customer Service c.Store your shipping and payment information to make checking out a snap. d.Leave feedback about our products. Product reviews enable you to enter our different contests. e.Add an item to ?my cart? and create a wishlist.
What do I will if i forgot my password?
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If you've forgotten your password, click on forgot password option an OTP will sent to the registered phone number.
Is it necessary to have an account to shop on Jazp?
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Yes, it's necessary to log into your Jazp account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.You'll have access to a personalised shopping experience including recommendations and quicker check-out.
How can I avail the warranty for my product. Where can I find duration of it?
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If you need to avail the warranty of the product, you have to contact us on [email protected] .
Does jazp sell fake/ duplicate/ counterfeit products?
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No, jazp definitely does not sell any duplicate/ fake /counterfeit products. If the second hand product is there, we are mentioning it as refurbished.
What if I have a question before placing an order?
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Jazp offers Live Chat for your convenience. Please feel free to contact with our 7*24 hours online service for any help you need.
Can I make changes to my order?
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You can make changes to your order before payment or just cancel this order to make a new one. But you had better not change it after you make payment for your order because it may delay your order preparation.
Why was my order cancelled?
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a.Unpaid order: It will be cancelled automatically by the system if the payment is not completed. b.Payment failure: It will be cancelled if your order is in failed payment. c.Problem order: It will be cancelled if we fail to contact you about Address issue of your order.
Why is the size I received different from the size I ordered?
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The size of item you chose may vary from that of item you received. Because we convert the size standard on the label of item to the version you are familiar with on the website. Therefore you will still receive the correct size.
Do the real items look the same as in the pictures?
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All the items on our website look the same as in the pictures. You can also check the customer reviews of each item for reference.
Can I use Jazp to send gifts to others?
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There is no option for sending gift till now.
Is ordering online secure?
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Yes. We take the utmost care with the information that you provide us when placing an order on our website . All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.
How do I view whats in my shopping cart?
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To view the contents of your cart, click on the ?cart? icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the ?Remove? check box.
How do I know my order has been confirmed?
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Once your order has been placed and payment authorization has been received, the jazp inventory team confirms receipt of the order and begins processing it. You will receive an email and sms containing the details of your order when the inventory team receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. JQID0897),a listing of the item you have ordered. The delivery time will be provided for UAE only. You will also be notified when the seller ships the item to you. Shipping details will be provided with the respective tracking number
If I request for a replacement, when will I get it?
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First you need to register the complaint , for that click on website login > sign in > complaints > order id > leave the comment. After registering customer service will get back to you asap
What should I do if my item/(parcel) is broken, not as described or wrong?
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If there are any broken, not as described or wrong item (s)/parcel, please follow below steps to cooperate with the resolving process; a. Apply for return online first. b.Take some clear photos of the exact problem. c.Upload them into your return application (Refer to Return Policy). d.We will audit your application and give you a satisfying solution.
Can I take the shipment after opening and checking the contents inside?
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As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
How can I track my package?
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Once an order has shipped out, we will send you a Shipping Confirmation email that includes your tracking number. Please track it in your jazp account: First: Login your jazp account and click? my order? Second: Find the order which you want to trace and you will see the tracking no. and shipping company. Last: Use the tracking no. to trace on the website of shipping.
What's the shipping fee and how can I get free shipping?
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Shipping fee completely depends on the destination and the order amount.
What should I do if I want to change the shipping address?
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The shipping address cannot be changed when the shipment is processed, but you can contact the customer service for changing address before delivery.
How are orders placed on jazp delivered to me?
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All orders placed on jazp are dispatched through courier service - partners such as Elite, DHE, Threeline Etc.
How to schedule delivery?
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For scheduling delivery need to send an email confirmation to [email protected] .
What should I do if I want to push delivery?
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The delivery can be scheduled by sending an email to [email protected] .
What do I need to do, If I miss a delivery date?
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There is no any issue in missing the delivery date, send us an email to [email protected] so that our customer care will get in touch with you for the next delivery date scheduled.
Is the delivery will be done, If am not able to collect it for the first time?
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Yes, you can contact us on [email protected] and the customer care will get in touch with you for the next delivery scheduled.
What will I do if my delivery is delayed?
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In case of failure in delivery on scheduled date, the customer care will get in touch with you on registered contact number and email.
How do I reach Jazp Customer Care?
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If you are reaching out regarding your recent order, we request that you use the Customer chat Support option within the jazp online website, the jazp desktop site or the jazp mobile site or else register complaint https://bit.ly/2LGvSaB , then the customer executive will get back to you.
Once I get in touch with Customer Support, how long will it take for my problem to be resolved?
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As soon as a customer reaches out to jazp Customer Care, our executives take it up as a priority to resolve issues promptly.

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ABOUT JAZP

Jazp.com is the leading online shopping platform in UAE, Oman and Qatar. Developed in 2018 . It’s vast product mix includes exclusive in- house collections, sports, Electronics, Mobiles, Perfumes and globally recognized brands. Something customers choose Jazp.com for its aspirational yet accessible product selection. We pride ourselves on the range and price of our products, which are 100% genuine products, and we comply with the U.A.E's DED Consumer protection act. Jazp.com has grown into a brand that champions digital innovation, has a fiercely independent spirit and inspires its fashion loving customer to experiment with their style. To make your shopping fun, you get rewards for all activities you do on the site; you can share and review purchases with friends, collect badges, and win awards. Sourcing brands locally and internationally, we're delivering all the latest trends to your doorstep, whenever you want them. We're looking forward to give you an incredible shopping experience!